Vehicle history checks
A vehicle check is digital content delivered immediately after payment. When you pay, you ask us to supply it straight away and agree that you lose the 14-day right to cancel once the report has been delivered.
You will get a full refund if:
- the report could not be produced (for example the data service did not respond) and we can't deliver it within 2 working days;
- you were charged more than once for the same check; or
- the report is faulty - for example it is for a different vehicle than the registration you entered.
We can't refund a check because the result wasn't what you hoped for, or because you entered the wrong registration.
Private listings
If we decide not to publish your listing after review, we'll refund the fee in full - unless the listing broke our terms (for example false details or a car you aren't entitled to sell). Once a listing has gone live, the fee is not refundable, including if you sell the car early.
Dealer credits
Unused credits can be refunded within 14 days of purchase. Used credits, and card payments for cars that have gone live, are not refundable.
How to ask for a refund
Email [email protected] with your email address, the registration and your report reference (for example CM-000123) or listing number. We aim to reply within 2 working days, and approved refunds go back to the original card within 5-10 working days. This doesn't affect your statutory rights.